Call only when the record needs reconciliation.

Fresh portal facts should stay digital. Stale or conflicting records earn one bounded phone check—never an unofficial overwrite.

Frozen portal snapshot

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Jurisdiction

Portal status

Record age

120 hours

Portal note

Conflict flags

none declared

Phone evidence

not evaluated

Phone status—

Next action—

Official recordunchanged

Human review required

Capture

Evidence, not truth

CALL‑E asks the office for status, next action, missing items, and an office reference.

Gate

Fail closed

Wrong office, no consent, unknown status, unbound metadata, or missing transcript returns outcome_unknown.

Authority

No record write

A phone answer can open a discrepancy for human review. It can never mutate the official portal.